✦ Help Centre

FAQ & Help Centre

Find answers to the most common questions. Can't find what you need? Contact our team.

📷 Scanning & Analysis

For the best results: use good natural or diffuse lighting (avoid harsh direct flash), ensure the antique fills the guide frame, photograph from a straight-on angle, and make sure the image is sharp. If the result seems inaccurate, try photographing a distinctive detail such as a maker's mark, hallmark, or decorative motif.
Antique Identifier covers thousands of categories including furniture, silverware, ceramics, porcelain, jewellery, paintings, sculptures, textiles, clocks, maps, books, coins, militaria, and much more. If it has historical value, we can try to identify it.
Yes. On the Scan screen tap the Library icon (bottom-left) to choose any existing photo from your camera roll. The same analysis pipeline runs on uploaded photos as on live camera captures.
In Standard quality mode, most analyses complete in 8–20 seconds depending on your internet connection. High Detail mode is more thorough and typically takes 15–35 seconds. A 75-second timeout applies — if your connection is very slow the app will display an error and let you retry.
Standard quality provides a concise, fast identification focusing on the key factors. High Detail mode uses a more thorough prompt and up to 1,800 tokens — it provides expert-level analysis with specific period references, potential maker attributions, and nuanced condition assessment. You can change this in Settings → Analysis Quality.

📊 Understanding Results

High Confidence means the AI identified strong, distinctive features that clearly match known antique types. Medium Confidence means a plausible identification based on partial visual cues. Low Confidence means the item is ambiguous — perhaps a reproduction, an uncommon type, or the photo did not capture enough detail. Always consult a professional appraiser for valuable pieces.
Market value ranges are derived from recent auction results, dealer pricing, and market trend data. They represent a realistic retail or auction range at the time of analysis. Values can vary significantly based on condition, provenance, and regional demand. The estimates are intended as a guide — for significant pieces, always obtain a formal appraisal from a certified professional.
Yes. On the Appraisal result screen, tap the share icon (top-right) to share a text summary via any app on your device. From Settings → My Collection → Export Collection you can export your entire collection as a formatted text file.

📦 My Collection

Yes. Every successful scan is saved to your on-device collection automatically. You can view all saved scans in the History (Archives) tab. Scans are stored locally on your device and are not uploaded to any external server beyond the analysis request.
In the History tab, long-press any card and tap "Delete from Collection". To clear your entire collection, go to Settings → My Collection → Clear All History. This action cannot be undone.
Yes. Tap Sort & Filter in the History tab to sort by Newest, Oldest, Highest Value, or Lowest Value, and filter by category. Category filter chips also appear at the top of the history list for quick access.

🤖 AI Advisor

You can ask about any aspect of antiques: how to care for a specific material, whether a piece is a reproduction, how to authenticate a hallmark, what certain styles or periods are worth, how to clean silverware safely, where to sell antiques, or anything else related to the world of antiques and collecting.
Yes. Tap the image icon in the chat input bar to attach a photo from your library. The AI will analyse the image alongside your text message. This is useful for follow-up questions about a specific item.
Chat history is kept for the current session. Tapping the pencil icon (New Chat) clears the session after confirmation. Chat messages are not persistently stored between app launches.

⚙️ Settings & Account

Go to Settings (crown icon, top-right of Home screen) → Preferences → toggle off Haptic Feedback.
No personal data is stored on our servers. Images are sent to OpenAI's API to perform analysis and are subject to OpenAI's data retention policies. Scan results and collection data are stored locally on your device only. Please read our Privacy Policy for full details.

🔧 Troubleshooting

This is usually caused by a slow or unstable internet connection. Check your Wi-Fi or mobile data, then tap "Scan New" to start a fresh scan. The app will cancel any stuck analysis automatically when you begin a new one. If it persists, force-quit the app and reopen it.
Antique Identifier requires camera permission to scan antiques. Go to your iPhone's Settings → Privacy & Security → Camera → Antique Identifier and enable access. Then reopen the app.
Try rescanning with a clearer, better-lit image. Focus on distinctive features — a maker's mark, a hallmark, or a unique decorative element. You can also ask the AI Advisor with your image for a follow-up consultation. For high-value pieces, always supplement AI analysis with a professional appraisal.
Use our Contact Us page or email support@antiqueidentifier.app directly. We respond within one business day.
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